BPI apologizes for the inconvenience caused by data processing error

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BPI data processing error
Bank of the Philippine Islands (BPI) reported an "internal data processing error" on Wednesday (June 7) that causes disparity in bank account balances complained by some clients. Image Credit:  Metro Angeles

Bank of the Philippine Islands (BPI) reported an “internal data processing error” on Wednesday (June 7) that causes disparity in bank account balances complained by some clients. The bank said that some accounts were “debited twice or credited twice for the past transaction.”

BPI also apologized for the inconvenience caused by the error, however they are already working on restoring the correct amounts to affected accounts, and assured that no client would lose money over this incident.

“Due to an internal data processing error, some clients may have seen their accounts debited twice or credited twice for a past transaction,” BPI said in its official social media advisory.

“We are currently correcting the mispostings. We apologize for the inconvenience that this may have caused,” it added.

According to BPI Strategic Brand and Communication Management Head Tricia Camarillo-Quiambao, the bank is still checking how many clients are affected and which types of accounts they hold.

The bank’s online channels were inaccessible on Wednesday morning but balance checks could be made via ATM.

Furthermore, BPI has identified the internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6. They will also temporarily suspend access to online banking channels.

“All BPI branches will open on time this morning, and will continue to service your needs,” BPI said. “We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently, and that none of them will lose money from this incident.

On the other hand, some netizens took to social media about the money lost in their accounts in a flash.

However, BPI asks their clients to stop posting bank details on their social media accounts to avoid identity theft.

“Please do not post, do not put your account (details online). Do not reply to any email that’s asking you for information,” said Cathy Santamaria, BPI senior vice president.

Due to this incident, BPI clients are disappointed and have been posting screenshots and pictures of transaction receipts and the bank’s online banking portal since the disruption was discovered early Wednesday.

“We are asking you to be patient with us. We will correct it,” she said.

 Metro Angeles

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